Handling abusive patients

angry patient
(pic via Medscape)

Doctors and nurses will on and off encounter “difficult” patients who can turn abusive and even violent.
An example is this video which went viral on the social media. Kudos to the doctor who remained calm.
It is a sad fact that there are so many people these days who do not know how to behave in a civil manner.

Do you know how to handle abusive patients? Does your work place have an SOP for handling abusive patients?

Doctors can learn and discuss more in
1) Our Dobbs FB Group (click to join but look for a verification message in your inbox as the group is only for Malaysian doctors)
2) Our Dobbs Forum (it’s free for all Malaysian doctors – instrucitons on how to join are in the page)

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Malaysian physician, haematologist, blogger, web and tech enthusiast

Posted in - Ethics